This course includes the following three videos:

What America Believes About Homelessness
Join Invisible People's research team (Mike Dickerson, Mark Horvath, and Barbara Poppe) for an overview of “What America Believes About Homelessness,” Invisible People’s report explaining original survey research aiming to understand public attitudes about homelessness. This will include:
* Unpacking public attitudes about homelessness, including general attitudes, attitudes towards people experiencing homelessness, and homelessness and housing policy.
* Identification of different audience segments within the public based on clustering their homelessness attitudes.
* Review message testing data and recommendations for messaging best practices when addressing the media and the public on homelessness issues.
The report is available at http://invisiblepeople.tv/2020research

Active Engagement and De-Escalation
This session will focus on effective strategies to recognize signs of mental distress and trauma and how to effectively support and engage with individuals through the use of de-escalation techniques.

Social Media and Agency Communications
Social media is a beast, but one that can be tamed. This webinar will teach you the basics of social media and what is realistically achievable with any staff or skill set. In this webinar, you will learn the difference between Twitter, LinkedIn, Facebook, and other platforms, as well as define a message for your agency (elevator pitch) and how to promote it and create an achievable plan for a basic social media strategy. This webinar is perfect for anyone with a message or brand to promote.